Terms and Conditions
Official RAHAT TRAVELS Booking Form must be completely in by the
pilgrim. Payments are to be made in the following order - 20000 Advance at time of Booking and Remaining amount 21 days before departure.
Cheque or Demand Draft should be drawn in favour of "RAHAT TRAVELS OF INDIA",
Mumbai. International passport for each intending pilgrim is necessary, as
traveling will be under Basic Travel Quota Scheme.
RAHAT TRAVELS accepts no responsibility for Luggage Losses, Injuries,
Damages, Accidents, and Additional Expenses due to delay of Flights,
Misconnection, Sickness, Bad Weather, Strike, War, Quarantine breakdown or
transport breakdown or the closure of Airport due to War etc.
RAHAT TRAVELS is a Hajj, Umrah and Ziyarat Tour Organizers only and does
not control or operate any Airline, Hotel, Transport, Laundry or any other
facility or services mentioned in the brochure. We take care in selecting all
the elements in the package. The tour operator only selects and inspects them
and has no control in running them. The Tour operator shall not be responsible
for any delay, improper services provided by any Airline, Transport, Hotel and
any other provider of services for any Injury, Death, Loss or damage which is
caused by the act or default of the management or employees of any other
Hotelier, Airlines, or/and any act or actions of co-passenger which may result
in not availing the services during the tour.
RAHAT TRAVELS shall not be held responsible either for any loss, delay,
damage, fading of color, stain of any type or shrinking of clothes by the
laundry services.
RAHAT TRAVELS appoints agents and representatives for the arrangements
of hotels, transport, food etc in good faith and takes best possible care of
all the pilgrims. However due to unavoidable circumstances, changes and
alterations in the package have to be made regarding hotel, bus or staying
period or change of flight. RAHAT TRAVELS reserves the right to make
alterations which the pilgrim has to accept, and for which no refund shall be
made nor any claim shall be entertained.
After entering into Saudi Arabia no pilgrim of RAHAT TRAVELS shall be
allowed to give up his/her companionship with his/her group. He/she will have
to act accordingly and if he/she decides to quit, he/she shall not be entitled
to receive any amount whatsoever.
Room Service is not available.
Our latest brochure should be referred for inclusions & exclusions
of the package in particular chosen by the pilgrim.
If any country hinders or stops any pilgrim(s) or all pilgrims from
entering into its boundaries/borders due to any past objectionable references
of such a person(s) in that country's record or due to a breakout of an
epidemic in the originating country or any country from where the pilgrim has
travelled or due to political Strike, War, , or the closure of Airport or any
other reason or enforces any kind of restriction or ban and consequently the
pilgrims cannot visit that country wholly or partly, RAHAT TRAVELS shall not be
held responsible for such action by the Government authorities of that country
and under such circumstances no refund shall be applicable. All will have to
obey and abide by the laws of that country.
Free Baggage allowance shall be as per the rules of the Airlines and any
extra charges for excess Baggage will have to be borne by the pilgrims.
No liability on the part of RAHAT TRAVELS arising in any way out of this
contract in respect of any tour shall exceed the total amount paid or agreed to
be paid for the tour, and shall in no case include any Satisfaction of the
pilgrim is our prime consideration. Any claim or complaint by the client must
be intimated to RAHAT TRAVELS. In the very unlikely event of there being
something not to your satisfaction on the pilgrimage that is directly in our
control, should be reported immediately so that there is an opportunity to
correct / rectify the same. The tour operator shall not accept liability in
respect of claims which are not reported to us immediately. Partly utilized
services are also considered as fully utilized. In such circumstances no refund
shall be applicable. For all claims, disputes of whatever nature relating to
the tours marketed/coordinated by RAHAT TRAVELS, the courts in Mumbai shall
alone have jurisdiction.